• May 21, 2015 from 11:00am to 12:00pm
  • Location: Online
  • Latest Activity: Aug 31, 2021

The Good, the Bad and the Ugly of Performance Support

James McLuckie, Learning and Solutions Performance Director, GoodPractice.

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Supporting colleagues to perform well in their jobs roles is a mandatory requirement for any learning practitioner. But sometimes it feels like L&D actually get in the way of enabling effective working environments rather than facilitating them. Whether it be through misunderstanding what the business needs; delivering over-engineered or needlessly complex solutions; or falling back on outdated methods, performance support can look decidedly ugly in many organisations.   

James McLuckie has been designing performance support tools and resources for over ten years. In this webinar he will discuss:

  • What good performance support looks like.
  • A methodology for designing effective performance support solutions.
  • Some traps to avoid when creating tools and resources.
  • Examples of various support resources that have been proven to work


James McLuckie MSc, FLPI, FBILD

James has worked in learning and development for over ten years, including roles in the public and private sectors. Taking a keen interest in digital technology for learning, he holds an MSc in E-Learning, and has given talks and held webinars on the topic of online learning. His work has been featured on Training Zone, and he is a Fellow of both the Learning and Performance Institute and the British Institute for Learning and Development. James currently sits on the board of the eLearning Network.


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Making personalized, collaborative learning a reality 
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Registration link to come