Chatbots for learning: Emotion, engagement, and soft-skills training

As messaging supersedes social, chat interfaces and bots are cementing themselves as vital communication channels. Can we harness this power for learning?

L&D is at the exploratory stage of this disruptive technology, discovering how chatbots can deliver more natural and effective learning experiences.


Brightwave recently trialed a training bot to help Samaritans' volunteers respond to people via messaging. This iterative collaboration revealed important insights and challenges we can now share with the LSG.


Join Brightwave's Learning Technologies Consultant Nick Eastham and Senior Learning Designer Elly Davies to discover all the learnings from the process, including:

How chat interfaces impact learner experience
How they complement blended learning programs
How bots can deliver emotional learning experiences
Thinking differently about bot development
How bots can add value to learning right now.

Click for the recording of this webinar

See below for a PDF of the presentation and the raw text chat (needs Chrome, or other non-IE browser).

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