Over the past 4 years we have developed the now Training and Coaching department and managed a slow buy in of Training and Coaching from our call centre supervisory team. However yesterday, the wall hit hard when a colleague asked why they had to compelete effectiveness for a course. To top it off the sentence 'if the training and coaching department want it, why shouldn't they do it' sprung from the persons lips. I was mortified.
It clearly confirmed in my mind, that some people managers, just don't want to manage people and aren't interested in their staff development, so whay are they managers and what do they do with their time?
Does anyone have any suggestions on how I can create a lightbulb moment for these people?
Thanks in advance,