"I would say best practise is to ask your business client;
what they want to achieve?
how will they know they have got there?
When shall we meet to review if this has been achieved?
Attach any L&D interventions to this business goal
Thanks Nigel I would be very interested in reading your book. I am in a learning organisation and we are all Learning Consultants and in my particular role I always dig deep to find out what's under the bonnet first before I provide the fix...