Chatbots for learning: Emotion, engagement, and soft-skills training
Nick Eastham, Consultant and Elly Davies, Senior Learning Designer, Brightwave
L&D is at the exploratory stage of this disruptive technology, discovering how chatbots can deliver more natural and effective learning experiences. Brightwave recently trialed a training bot to help Samaritans' volunteers respond to people via messaging. This iterative collaboration revealed important insights and challenges we can now share with the LSG. Join Brightwave's Learning Technologies Consultant Nick Eastham and Senior Learning Designer Elly Davies to discover all the learnings from the process, including:- How chat interfaces impact learner experience
- How they complement blended learning programs
- How bots can deliver emotional learning experiences
- Thinking differently about bot development
- How bots can add value to learning right now.
Elly is a an E-learning professional with over 10 years' experience designing and creating digital media. Elly is an effective and innovative designer with excellent attention to detail, adept at creating solutions in a range of styles on a variety of topics. Core skills include:
- Designing highly creative approaches from inception through to delivery
- Excellent communication, needs analysis and capability building skills
Extensive technical expertise and skilled designing everything from system simulations and tutorials, through to games and interactive scenarios for multiple platforms and devices
Nick has 20 years' experience in e-learning. Starting as an Authorware Developer building courses to support Control Engineering degree courses, Nick moved on to developing multimedia training courses in HTML, JavaScript and Flash. He has managed teams of developers working with tools such as Flash, Articulate, Captivate and Lectora. He also provides consultancy and capability support to clients in the use of generic authoring tools.
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