Job role

Delivery Trainer

Organisation

RBS Insurance

About me:

I have been a trainer with RBS Insurance for 3 years, and an employee of RBS Insurance for 9.5 years. I deliver training for Motor Insurance sales & service, motor claims, customer relations and a variety of soft skills training. I deliver training to new employees and existing employees up to manager level. I have completed my Cerificate in Training Practice and I am an associate member of CIPD. I am currently awaiting to be accredited as an insurance trainer by CII.

Size of organisation (employees)

>5000

Areas of professional interest

Blended learning, Content authoring and design, Human capital and talent management, Instructor-led training, Knowledge management, Learning management systems and methods, Measurement methods and technologies, Organisational learning, Performance support technologies and methods, Skills assessment and competency mapping, Virtual classrooms, My personal professional development, Social Media and learning

Sector

Banking finance or insurance