Dawn Emmerson
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Dawn Emmerson's Discussions

L&D and Implementing LEAN in a service organisation

Started this discussion. Last reply by Jonathan Kettleborough Jul 20, 2011. 2 Replies

Does anyone on the forum have experience of implementing LEAN in a service organisation? If so, are there any Learning tools / techniques that you would recommend (or suggest are best avoided!)?Also…Continue

Induction - making it better!

Started this discussion. Last reply by Dawn Emmerson Jul 8, 2011. 2 Replies

Hi AllWe're trying to improve our induction experience for new internal joiners (ie people who have been with the business for a while but have transferred to a new unit). We've put in place a new…Continue


Dawn Emmerson's Page

Profile Information

Job role
Learning Consultant
BT Learning & Development
Size of organisation (employees)
Areas of professional interest
Blended learning, Human capital and talent management, Instructor-led training, Knowledge management, Measurement methods and technologies, Mobile learning, Organisational learning, Skills assessment and competency mapping, Virtual classrooms, My personal professional development, Social Media and learning

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At 14:28 on August 18, 2011, Sally Eaves said…

Hi Dawn

Many thanks for your input - it is much appreciated.

Best wishes, Sally


At 9:41 on August 16, 2011, Sally Eaves said…

Hi Dawn, I hope you do not mind me contacting you but based on your extensive experience in the telecommunications sector with BT, I would be most grateful if you would complete a web-based questionnaire which supports my IT and Management MSc dissertation.

The link to the survey is: http://take-survey.com/research/KnowledgeSharing.htm

This research aims to enhance understanding of how knowledge sharing is perceived and undertaken in organisational practice within the UK telecommunications sector. . Results will illuminate areas of focus for strategic development, aiding the optimisation of knowledge-based resources. As an example, the pertinent knowledge sharing enabling factors identified in this study can be aligned with core human resource and learning and development practices.

If you would be interested in receiving a summarised report of my findings, please specify your preferred contact email address at the end of the questionnaire in the area provided and I will be delighted to share this with you. Equally, if you would be happy to engage in follow-up discussion I am very happy to take part in this.

Many thanks for your time.

Kind Regards, Sally


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