Digital transformation GTR's award winning journey to better customer service using eLearning and gamesDante Frederick, GTRGovia Thameslink Railway is the UK’s biggest rail franchise, delivering the UK railway’s largest transformation programme ever. GTR and Kallidus worked in partnership to deliver One Step Ahead, a £2 million customer service training initiative, supporting the…See More
Confessions of an online learning designerJames McLuckie, Good Practice Instructional design can be a minefield. And online instructional design especially so. Which methodologies should be used to help achieve the learning outcomes? What's the best media to use to engage learners? And how do you employ technology in a way that enhances the learning experience, rather than…See More
Content authoring and design, Knowledge management, Gaming and simulations for learning, Measurement methods and technologies, Mobile learning, Organisational learning, Performance support technologies and methods, Skills assessment and competency mapping
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