Currently leading on the design and implementation of a development assesment programme with peformance support to improve customer service. Looking at behaviour change, gap analysis and increased customer expereince
Size of organisation (employees)
Areas of professional interest
Blended learning, Content authoring and design, Knowledge management, Gaming and simulations for learning, Measurement methods and technologies, Mobile learning, Skills assessment and competency mapping, Virtual classrooms, My personal professional development, Social Media and learning
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