Louise Baynes
  • Female
  • Bucks
  • United Kingdom
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Louise Baynes's Discussions

product and services strategy in learning

Started this discussion. Last reply by Louise Baynes Jul 20, 2010. 5 Replies

I have been tasked with leading a work stream to build a products and services strategy for our L&D team. Our audience is mainly an estate of retail shops nationwide with a variety of roles to…Continue

Tags: product, learning, strategy, Product


Louise Baynes's Page

Profile Information

Job role
Senior Account Manager
Purple Media
About me:
After 8 years at Telefonica O2 UK, I have recently joined Purple Media as their Senior Account Manager looking after key accounts. My current role involves working with the production teams and creative director to bring complex products and propositions to life.

Experience at O2:
I started working in the SME/Corporate training team before moving into the Design team within the Retail Sales area. Primary role to design and manage the design of the elearning that was delivered to the retail advisors.
Twitter account
Size of organisation (employees)
20 - 100
Areas of professional interest
Blended learning, Content authoring and design, Gaming and simulations for learning, Learning management systems and methods, Mobile learning, Skills assessment and competency mapping, Virtual classrooms, Workflow and process-embedded learning, My personal professional development, Social Media and learning

Comment Wall (1 comment)

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At 15:15 on August 23, 2011, Sally Eaves said…

Hi Louise, I hope you do not mind me contacting you but based on your extensive previous experience in the telecommunications sector with O2, I would be most grateful if you would complete a web-based questionnaire which supports my IT and Management MSc dissertation. Please be assured that all responses will be anonymised and aggregated with no single response being attributed to an individual respondent or organisation.

The link to the survey is:


This research aims to enhance understanding of how knowledge sharing is perceived and undertaken in organisational practice within the UK telecommunications sector. Results will illuminate areas of focus for strategic development, aiding the optimisation of knowledge-based resources. As an example, the pertinent knowledge sharing enabling factors identified in this study can be aligned with core human resource and learning and development practices.

If you would be interested in receiving a summarised report of my findings, please specify your preferred contact email address at the end of the questionnaire in the area provided and I will be delighted to share this with you. Equally, if you would be happy to engage in follow-up discussion I am very happy to take part in this.

Many thanks for your time.

Kind Regards, Sally



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