Blended learning, Content authoring and design, Human capital and talent management, Measurement methods and technologies, Organisational learning, Skills assessment and competency mapping, Virtual classrooms, Workflow and process-embedded learning
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Incidentally, there's a whole swathe of evidence - from Herman Ebbinghaus down - demonstrating that formal, away-from-real-context structured learning (which is usually content-rich) is a very inefficient approach to helping people develop skill and capability in anything more than very simple processes or systems. Humans can remember about 7 steps in total for a few hours before they forget. We can remember lots more for a shorter time (just long enough to pass the end-of-class test), but the memory degrades quickly without immediate reinforcement and practice. The vast majority of systems and processes we have to deal with involve more than 7 steps.
Hi Noel. Regarding using classroom training for processes and systems, I wrote a piece about this a year or so ago. You'll find that here.
In essence, I think there other better learning channels for 'task-based' information such as system and process training. For example:
a. Job Aids - it doesn't matter if it's the most high-tech support system or simply Post-It notes that can be stuck on the side of computer screens. Providing people with process guides and hints-and-tips that they can use at the point of need is far better than expecting them to remember details, or use some class or workshop manuals. We only get to learn how to follow a process or procedure by practising it in context - and job aids help in guiding the practice.
b. Easily-accessible 'nuggets' and step-throughs. I've seen very god use of short (30-90 second) step-throughs of specific processes done with tools such as Camtasia and Captivate - usually with good voice-over. These can be designed specifically for different job roles and made available on Intranet or through a tool such as the Jambok social learning platform. The product development team or process owners can do these themselves. L&D only needs to facilitate and manage the project to get them done.
c. A good help-desk really can't be beaten. Some organisations provide an L&D helpdesk for these purposes rather than run training sessions. You need to provide job aids as well as help desk, though.