Digital transformation GTR's award winning journey to better customer service using eLearning and gamesDante Frederick, GTRGovia Thameslink Railway is the UK’s biggest rail franchise, delivering the UK railway’s largest transformation programme ever. GTR and Kallidus worked in partnership to deliver One Step Ahead, a £2 million customer service training initiative, supporting the…See More
A background in retail customer care and sales I have been a trainer (CIPD qualified) for nearly 10 years.
Areas of professional interest
Blended learning, Content authoring and design, Instructor-led training, Knowledge management, Gaming and simulations for learning, Learning management systems and methods, Mobile learning, Organisational learning, Skills assessment and competency mapping, Virtual classrooms, Workflow and process-embedded learning, My personal professional development, Social Media and learning
Banking finance or insurance
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