Daniel Cocksedge
  • Male
  • Ipswich
  • United Kingdom
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Job role
Owner & Consultant
Switch DIrection
Geographical location
About me:
Switch Direction focuses on delivering high quality learning experiences, with the bonus of incorporating nationally and internationally endorsed qualifications.

After working in the contact centre industry for many years, I know how embedding qualifications into a business enhances learning and development creating a learning culture from within. This allowed individuals to maximise their performance by being motivated and engaged whilst at work.

As well as focusing on the above, Switch Direction can also deliver bespoke quality courses. The courses will comprise of face-to-face learning as well as a follow-up package for everyone to ensure any learning that is delivered is embedded back into the workplace.
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Switch Direction

How can qualifications help?

No matter where in the world you are, qualifications can drive individuals to focus in on their role whilst developing them both professionally and personally. The programmes focus on classroom, online and assessment sessions with a guiding tutor.   Offering qualifications allows individuals to work towards standards set out by an Awarding Body, in our case the ATHE. 

How does Assessment work?

Assessment is provided through monthly meetings, either face-to-face, online or over the phone, with a qualified assessor who will guide and validate work set to ours and the ATHEs quality standards.  They will focus on:-   

  • Reviewing work, completed
  • Giving new work to complete
  • Observing what happens at work
  • Questioning why things happen the way they do
  • Discussing how to improve approaches at work

All qualifications are assessed by a qualified assessor and then internally verified.

What's Available for my staff?

Why not give your employees the opportunity to develop and nurture their career within your business.  We can offer Qualifications and Assessment in the UK and around the world.  Summary of Qualifications or on the job qualifications that could help you create the qualifications for President or the next Prime Minister are: -

  • Level 2 Award in Contact Centre Operations
  • Level 3 Award in Contact Centre Operations
  • Level 4 Diploma in Business Operations Management
  • Level 5 Certificate in Business Operations Management

Please get in touch as we can offer many more not listed through the ATHE.

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