A career built in retail financial services. 9 years at NS&I first 6 of which as head of customer service. Now responsible for business excellence and improvement, knowlege and information management, people development and culture change. Outside of work interests include golf, music, sport, food and wine.
Size of organisation (employees)
1000 - 5000
Areas of professional interest
Blended learning, Human capital and talent management, Knowledge management, Learning management systems and methods, Measurement methods and technologies, Organisational learning, Workflow and process-embedded learning, My personal professional development, Social Media and learning
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