Showing the value of learning as a service
Richard Gregory, Head U+ for ,Rentokil Initial
For Richard Gregory, demonstrating the value of his L&D department is not a ‘nice-to-have’. It’s a daily operational necessity. Rentokil Initial provides training for 30,000 employees internationally – at cost to the local business. Having made a massive impact internally by moving to a micro learning strategy he was challenged with making a similar impact to Rentokil Initial’s customers. By working with the business Richard created myLearning a customer facing digital learning experience which he provides as a service to Rentokil Initial’s customers. Whether it’s about generating revenue from organic growth, adding additional value to existing contracts or increasing customer retention myLearning is using L&D as a real game changer for the business. Listen to Rentokil Initial’s learning journey over the last 18months:
- Overhauling a learning strategy
- Implementing a new next generation Modern Learning System in 12 weeks
- Changing the internal digital content development approach
- Devising an external learning offering for customers
- Implementing and launching a customer learning syste
Richard Gregory
Richard Gregory is currently Head Of U+ for Rentokil Initial. Richard joined Rentokil Initial at the start of 2013 to create their global Learning & Talent Development Strategy focussing on delivering compelling, engaging and business centric development opportunities to over 60,000 employees, in 60 countries and in 31 different languages! Prior to joining Rentokil Initial, Richard spent 7 years with Accenture, providing consulting expertise in learning & talent strategy, governance and technology to some of the world’s top companies. Being a Gen Y himself, Richard is able to utilise his passion for technology to solve some of the key learning and talent challenges in an innovative and thought provoking way. His real passion though is for creating and implementing learning/talent strategies and governance that really push the norms in what’s typically seen in most organisation’s functions – challenging the status quo and creating a culture of Learning as a Service.
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