Thanks to those who replied to my last thread on 'brick wall head banging'. I'm pleased to say that with some investigation and understanding on both parts we are now working towards a solution.
I'd really like some help in getting together some ideas for motivating and invigorating our call centre employees.
My scope is a half day that is fun. I'd like to incorporate some theory behind motivation, but only around 30 mins worth of theory - so really basic stuff.