Over the past 24 hours I've heard lots of great stories about how we can really engage with our learners and tips and techniques to keep their ingest. However the one thing that I really want to know is about the out of hours learner with no technology. In a retail world where colleagues work all hours, how do we know that our messages are landing with impact for the customer assistant who works 8-11pm Saturday night? This is constantly a challenge and whilst I'd like to think that I tick the box, is it really that simple?

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