The February issue of Chief Learning Officer magazine, out today, features a column
I wrote that parallels my opening message in our final session at Learning Technologies.
As networks continue to subvert hierarchy, successful organizations will embrace respect for the individual, flexibility and adaptation, openness and transparency, sharing and collaboration, honesty and authenticity, and immediacy. Training is obsolete because it deals with a past that won’t be repeated. Learning will be redefined as problem-solving, achieving fit with one’s environment and having the connections to deal with novel situations.
Impending doom unfreezes organizational structure to make room for reorganizing, rearranging and replacing the status quo. Survivors will develop and present agendas for change while things are in flux. Here’s the pitch I’d offer the most senior person I could get a hearing with:
“Next week, we will close the training department. We are shifting our focus from training to performance. Any remaining training staff will become mentors, coaches and facilitators who work on improving core business processes, strengthening relationships with customers and cutting costs."