Compliance training is mandatory and crucial for organizations. However, although it is essential and cannot be avoided, no employee loves it. In this article, I showcase how you can use microlearning to make your compliance training engaging.
Policies, procedures, and guidelines (from government and regulatory bodies) are typically the reasons to have compliance training. The training is crucial for organizations and needs 100% conformance.
However, even though it is a mandatory training, employees have no intrinsic motivation to take it. Also, more often than not, the compliance trainings are rendered in a rather obvious (preachy), prescriptive (boring) format.
But, this should not be the case. There are several ways to create an engaging compliance training using immersive learning strategies and supplement the primary compliance training with additional measures that will keep the learners cued in. Increasingly, microlearning-based techniques are being used to enhance the impact of compliance trainings.
In this article, I show you how the usage of microlearning in compliance training can provide you a wide range of options that can help you meet your mandate.
Microlearning based training is the flavor of the season and for several reasons.
Microlearning would have the following key characteristics:
Microlearning can be used in compliance training to effectively provide following offerings:
Specifically, the benefits it offers to the learners are:
The compliance teams can use the microlearning-based approach to create higher impact trainings through the following two approaches:
For the main compliance courses: Use the diversity of available formats in microlearning to offer courses that are engaging and create sticky learning experiences.
Support/supplement the main compliance courses: Use the core strength of the microlearning technique to:
At EI Design, our compliance practice is over 16 years old, and till date, one in six courses we build is for a compliance mandate.
We have adopted an integrated approach to compliance training to create higher impact, as shown here:
An integrated approach to compliance training – This is a case study where we used various formats of microlearning at various stages of the training life-cycle to instill the spirit of compliance into learners.
a. Animated video: Introduction to the concept
b. Online course: Overview with a focus on “Doing it the right way”
c. Poster: Sharp summary
Using infographics – Infographics can serve as a great microlearning asset to provide training overviews before the formal training commences.
This example of training on data security shows how we used relevant infographics in a scrollable webpage format to generate interest and provide a prelude to the actual training.
Using videos – Videos are a very high-impact medium, and they can be used to support compliance trainings in many ways (as teasers prior to key programs and as reinforcement post the main program).
This example was a training on workplace safety, and it was important for the participants to understand the adverse consequences of non-compliance. An animated video that presented real-life situations and crisp messages to draw attention was used to drive the learners to take the right action.
Reinforcement video – Featuring the whiteboard animation technique
Post-training refreshers are critical to helping learners retain the key takeaways of the training better. Microlearning helps us do this in various formats, significantly through the use of videos.
Here, we used a whiteboard animation video approach that uses hand-drawn graphics animated with synced audio. It helped provide novelty to the whole viewing experience of this short nugget on the key takeaways of a “Conflict at workplace” training.
Cheat sheets – Featuring the kinetic text-based technique
Cheat sheets in the form of checklists, best practices, and guidelines can serve as great takeaways from any compliance training course. These short microlearning nuggets can be in the form of infographics, simple text, and supporting image formats or animation videos.
This is an example of a cheat sheet that shows a checklist using the kinetic text-based animation video approach that the learners can access on their smartphones (in line with the compliance mandate).
I hope this article provides insights on how you can use microlearning for compliance training. As the featured examples show, you can use microlearning to support the primary compliance training. But this is not all; you can use the microlearning based approach to craft your primary compliance training too.
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