We have recently implemented an 'Enterprise Support' unit, which comprises all the service teams from functions that support the business (e.g. IT, HR etc) either through insourced teams or via managing outsourced service providers. Building capability in this unit is a high priority and we have already developed an initial skills dictionary, base curriculum etc based on stakeholder interviews internally and some external best practice.
Now we have some basics in place and we are further down the line, we would like to do some further external research so if anyone has implemented a similar structure (e.g. Shared Services) and can share confidentially their approach to capability building in these teams, please can you let me know? Thanks,