With the switch to remote work, employees need accessible help more than ever. How does the modern L&D team provide support – real-time, in the right place, and in the moment of need?
A typical employee will interact with various applications in a given day. Your team will often suffer in silence when they encounter a blocker or aren’t familiar with an in-app process - which may cost time, revenue and morale. Overtime these costs stack up unless you have a proactive approach to helping your employees succeed with the systems, they use every day. Having a virtual “hand” to help your team through their day-to-day tasks has long been the “dream” of L&D professionals – we’re here to make that dream your reality.
This webinar will cover:
• the practicalities of setting up a system for learning in the flow of work
• the system choices involved
• the development of a programme which can support your learners
By the end, you’ll know how to empower your team to solve their own problems and reduce training time for your most important systems.
Nicholas Holmes is the champion for Omniplex Guide at eLearning specialist Omniplex Learning. He joined the business following the acquisition of digital adoption platform Nickelled, where he spent five years growing the business and working with global customers to improve their digital adoption, customer success and onboarding experiences. In a previous life, he was a change management consultant at global consulting firm Accenture, where he helped multinational companies to manage complex business transformation and integration programmes.
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