Sonesta opens the door and shares the keys to their L&D success across fifteen brands — each with their own organisational structures, operational challenges, and training needs.
Sonesta Hotels, which has grown at a rapid pace, needs to ensure 9,000 staff around the world are provided with a consistent training experience. This uniform learning and development in turn will ensure delivery of an incredible guest experience across all locations, whether they are corporate or franchised. As Sonesta Hotels expanded to include additional brands, the company created new learning environments or “academies”— each one reflecting a unique brand and culture. And since most Sonesta employees are deskless, the ability to complete courses from any device is key to employee learning.
Derek will share:
- How eLearning combined with on-the-job training ensures consistency of training across properties
- Ways skills assessments prepare each employee for success
- Technologies used as the foundation of their learning strategy
Derek Fournier is a Training & Development Executive with a love for unleashing the potential of exceptional people and teams. He has twenty-five years of experience in taking a strategic, hands-on approach to assembling a talented & engaged workforce with a demonstrated history of successfully designing and implementing learning across organisations. As VP of Training and Engagement at Sonesta Hotels, he drives engagement and manages the training and development strategy for thousands of employees across over 900 properties.
David Wentworth has been a research analyst in the human capital field since 2005, having recently joined Schoox to help spread their vision for talent technology. David’s work has focused on how people learn, its impact on the business, and the role of emerging technologies. He has written several published reports and his work has appeared in multiple print and online publications. David is a busy speaker, delivering keynotes, breakout sessions and panels around the world.
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