Self Service - Do you have any lessons learnt and experiences to share?
Looking for a bit of advice from our LSG members in Local Government and beyond. I am part of a Programme Office that is implementing a new HRMS system across 3 Local Authorities. As part of this, we are looking to introduce a self service element for employees and managers that will handle routine HR processes. I am about to produce an outline plan that will help each Council engage employees and managers with self service, whether this be for all the aspects of self service or for a few at…
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@G_Cloud_UK framework launching soon. Check out the blog on http://gcloud.civilservice.gov.uk/Hi, I'm Mark Craddock and I work for the G-Cloud Programme / Cabinet Office. If your a supplier or buyer of learning you can find out more about the G-Cloud on our blog, http://gcloud.civilservice.gov.uk/ and our CloudStore is available at gov.uk/cloudstore. SMEs welcome on this Government framework.
I work for West Sussex County Council as a training officer specialising in ICT training.
My name is Denise and I am the ICT Training Manager for the Houses of Parliament. I work in PICT (Parliamentary ICT) and am responsible for the Desktop Training for administration staff of both houses and Members.
I Chaired the Central and Local Government Session at the recent conference. We were asked to discuss what our major shared challenges were and what help the LSG could provide. I have provided the results of our deliberations below.
While non of them were new the discussion was enjoyable and as always it is beneficial to share opportunities to move forward. The mood was positive and by doing this I am fulfilling my commitment to publish the results of the discussion to encourage further debates and thoughts.
I would like to hear of any additions any of you have to the Challenges we face in Central and Local Government and further debate on how we could make our networking more effective through this forum.
Also if the content below raises any questions I would be happy to add anything that would be helpful.
The Challenges were: IT Systems - Security - Access and use of Webex
People Managment - Use of IT - Developing Managers
Skills development rather than Info Retrieval
Knowledge Transfer
Keeping Pace with Change - Political and Economic
Selling Learning - Forced to be reactive - Selling Learning
What is the future going to look like?
Cultural - Flexibility of change rediness - Marketing
Establishing Clarity of purpose
LSG Help
Make learning memorable
Network effective rather than somthing we say we do
Capitalise on emerging knowledge
Harness Networking Technology
brown Bag Lunches
Technology Acceptence
Manager Development
Marketing - Value - Profile of the User
Promote Engagement
I look forward to reading any comments and if you want to chat please call me on 07879607692
Steve